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Planner — Support

Version: 1.0 Platforms: iPhone, iPad, Mac Contact: offworldcolonies73@gmail.com

Getting Started

How do I create my first task?

Tap the + button in the top right corner of any task list, or use Quick Entry (⌘N on Mac) to capture a task from anywhere in the app. Type a title, optionally add a due date, priority, or project, and tap Save.

How do I create a project?

Open the Workspace tab, then tap the + button in the projects section. Give your project a name and an optional description. Tasks can be assigned to projects when you create or edit them.

What is the difference between Anytime, Someday, and Scheduled?

Scheduled — tasks with a specific start or due date.
Anytime — tasks you want to do but haven’t scheduled yet. They’re always accessible and never clutter your Today view.
Someday — tasks you want to remember but aren’t ready to act on. Think of it as a parking lot for future ideas.

How do recurring tasks work?

When you edit a task, enable the Repeat option and choose a frequency — daily, weekly, monthly, or yearly. You can set specific weekdays for weekly tasks and limit recurrence by end date or number of occurrences. When you complete a recurring task, the next occurrence is created automatically.

Sync & iCloud

How does sync work?

Planner uses iCloud CloudKit to sync your data across all your Apple devices. Sync happens automatically in the background. There is no manual sync button — changes appear on your other devices within seconds when you’re online.

Why isn’t my data syncing?

Check the following:

You are signed in to iCloud on all devices (Settings → your name → iCloud).
iCloud is enabled for Planner in Settings → your name → iCloud → Apps Using iCloud.
Your device has an active internet connection.
Try opening the app on both devices and waiting 30–60 seconds.

If sync still doesn’t work, go to Settings → Sync in the app to see the sync status and any error messages.

I deleted something by accident. Can I recover it?

Not directly — Planner does not have a trash or recycle bin in version 1.0. If you use the Export feature (Settings → Export) regularly, you can restore from a backup by importing the exported file.

We recommend exporting a backup before making large changes.

Does Planner work offline?

Yes. All your data is stored locally on your device. You can create, edit, and complete tasks without an internet connection. Changes will sync to iCloud the next time you’re online.

Calendar & Reminders

How do I connect my calendar?

On the Today view, tap Connect Calendar. The app will ask for permission to access your Apple Calendar. Once granted, your upcoming events appear alongside your tasks in the Today and Upcoming views.

Can Planner create calendar events from tasks?

Yes. Open a task, scroll to the Calendar section, and tap Create Calendar Event. Planner will create an event in your default calendar and link it to the task. Changes to the event are reflected in the task view.

How do reminders work?

When editing a task, enable the Reminder option. Choose whether the reminder fires before the start date or due date, and how many minutes in advance. The reminder is delivered as a standard iOS/macOS notification.

Make sure Planner has permission to send notifications in your device Settings.

Widgets

On iPhone or iPad, long-press your Home Screen, tap + in the top left, search for Planner, and choose a widget size. On Mac, open Notification Center and click Edit Widgets.

Widgets refresh automatically but the system controls how often. To force a refresh, open Planner briefly — this triggers a widget update. If the widget still shows stale data, try removing and re-adding it.

Data & Privacy

Where is my data stored?

Your data is stored in two places:

Locally on your device, in the app’s private storage.
In your iCloud account, if iCloud sync is enabled.

Planner does not have its own servers. We never see your data.

How do I export my data?

Go to Settings → Export and choose a format:

Planner JSON — full backup, can be re-imported.
Markdown — human-readable, good for archiving.
CSV — for use in spreadsheets or other tools.

How do I delete all my data?

To delete all data from Planner:

Go to Settings → Danger Zone (or use the OS-level app deletion).
Deleting the app removes all local data.
To also remove iCloud data, go to Settings → your name → iCloud → Manage Account Storage and delete Planner’s storage.

Purchases

Is Planner a subscription?

No. Planner is a one-time purchase. You pay once and own the app forever, including all future updates.

I bought the app on iPhone. Do I also get the Mac version?

The iPhone/iPad app and the Mac app are currently sold separately. If you want Planner on both platforms, you need to purchase each version from the respective App Store.

I can’t see my purchase after reinstalling. How do I restore it?

On iOS: Open the App Store, search for Planner, and it should show as already purchased (no charge). If not, tap Restore Purchases in the app or in the App Store.

On Mac: Open the Mac App Store and check Account → Purchased.

Known Issues

Calendar sync requires full calendar access. Write-only access is not sufficient for reading your agenda.
On first launch, iCloud sync may take a few minutes to complete the initial setup.
Widgets may show a loading state for up to 15 minutes after first installation.

Contact

Have a question not answered here? Found a bug?

📧 offworldcolonies73@gmail.com

Please include:

Your device model and iOS/macOS version
A short description of the issue
Steps to reproduce, if applicable

We typically respond within 1–2 business days.

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